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We want every Acegara shopping experience to be easy, smooth, and worry-free. Below, we clearly explain our policies regarding replacements, returns, and refunds.
✅ Free Replacement Guarantee
If the item has a manufacturing defect or the issue is caused by an error on our part, we will provide a free replacement.
Please email support@acegara.com within 7 days of delivery and include your order number along with clear photo or video evidence. Once verified, we will process your request as soon as possible.
Slight color differences caused by screen display or lighting during photography are generally not considered quality issues.Damage caused by the customer is generally not eligible for a free replacement.
🚫 Order Cancellations & Changes
If you need to cancel your order or change the recipient’s name, shipping address, style, or other order details, please contact us within 12 hours of placing your order.Once the order has been shipped, we may be unable to process your request.
🔁 Non-Defective Returns
If your item arrives in good condition but you change your mind, no longer need it, or selected the wrong style or size, you may request a return under the following conditions.
Return window: The return request must be submitted within 7 days of delivery.
Return shipping: If the return is caused by the customer, the customer is responsible for the return shipping fee. The actual cost will depend on the shipping carrier and service selected.
If the return is due to our error, such as receiving a damaged or incorrect item, the customer will not be required to pay the return shipping fee.
Product Condition: The item must be unused, uninstalled, and suitable for resale. All original accessories and packaging must be returned with the item.
To request a return, please email support@acegara.com with your order number. Our customer support team will provide the North America return address and return instructions.
📏 Custom-Sized Products
Custom-sized products are items for which Custom Size is selected in the size options.
If the item is defective or does not match your order due to an error on our part, we will provide a free replacement.
Because custom-sized products generally cannot be resold, returns or exchanges are not accepted if the customer provides incorrect measurements or changes their mind.
❌ The following situations do not qualify for a free replacement or refund:
- Changing your mind
- No longer needing the item after the holiday or event
- Finding a lower price elsewhere
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We make every effort to display product colors and details accurately. However, the actual product may vary slightly due to differences in screen displays and lighting. You may still request a return within 7 days of delivery.
💸 Refund Processing Time
Approved refunds are usually processed by Acegara within 1–2 business days.
After Acegara issues the refund, your bank or payment provider may require additional time for the funds to be credited to your account.
📩 Contact Us
If you have any questions about order cancellations, changes, returns, replacements, refunds, or delivery issues, please contact us:
Acegara Customer Support
support@acegara.com