Widerrufsrecht

We want every Acegara shopping experience to be easy, smooth, and worry-free. Below, we clearly explain our policies regarding replacements, returns, and refunds.

✅ Free Replacement Guarantee

If the item has a manufacturing defect or the issue is caused by an error on our part, we will provide a free replacement.

Please email support@acegara.com within 7 days of delivery and include your order number beginning with #ACE along with clear photo or video evidence. Once verified, we will process your request as soon as possible.

Damage caused by the customer is generally not eligible for free replacement.

🚫 Order Cancellations & Changes

If you need to cancel your order or change the recipient’s name, shipping address, style, or other order details, please contact us within 12 hours of placing your order.Once the order has been shipped, we may be unable to process your request.

🔁 Non-Defective Returns

If your item arrives in good condition but you change your mind, no longer need it, or selected the wrong style or size, you may request a return under the following conditions.

Return window: The return request must be submitted within 7 days of delivery.

Return shipping: If the return is caused by the customer, the customer is responsible for the return shipping fee. The actual cost will depend on the shipping carrier and service selected.

If the return is due to our error, such as receiving a damaged or incorrect item, the customer will not be required to pay the return shipping fee.

Product Condition: The item must be unused, uninstalled, and suitable for resale. All original accessories and packaging must be returned with the item.

To request a return, please email support@acegara.com with your order number. Our customer support team will provide the North America return address and return instructions.

📏 Custom-Sized Products

Custom-sized products are items for which Custom Size is selected in the size options.

If the item has a manufacturing defect or does not match your order due to an error on our part, we will provide a free replacement.

Because custom-sized products generally cannot be resold, returns or refunds are not available if incorrect measurements were submitted or if you change your mind. Thank you for your understanding.

Before placing your order, please carefully review the custom-size measurements you entered.