Versand

At Acegara, we carefully prepare and ship every order to help ensure your garage door cover arrives safely and in good condition. Please read our Shipping Policy carefully before placing your order.

⏱️ Order Processing & Delivery

Most garage door covers are made to order, while some orders may be shipped directly from local inventory depending on availability to improve delivery efficiency.

Orders are usually produced and processed within 1–3 business days and then handed over to the shipping carrier.

Estimated delivery time: Approximately 6–12 days after shipment.

Please note that customs inspections, carrier delays, severe weather, strikes, or increased order volume during peak seasons may extend delivery times by several days. These circumstances are generally beyond our direct control.

🕐 During peak seasons such as Halloween and Christmas, order processing and delivery may take longer. We recommend placing your order early.

📦 Shipping Origin

Depending on your shipping address, product availability, and order details, Acegara may ship your order from our North America or Asia fulfillment warehouses. The actual shipping origin may vary by product and order.

🔎 Order Tracking

After your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take some time to update after the package has been handed over to the carrier. Updates may also be temporarily delayed during carrier handoffs or peak shipping periods.

📝 Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us within 12 hours of placing your order.

Once an order has entered preparation, printing, packing, or shipping, we may no longer be able to change the shipping address.

If a package is delayed, lost, returned, or cannot be delivered due to an incorrect or incomplete address, a failed delivery attempt, refused delivery, or an unclaimed package, the customer may be responsible for the reshipping costs.

🌎 Customs, Duties & Import Fees

For customers in the United States and Canada, applicable customs duties and taxes are included in the product price. You generally will not need to pay additional customs duties or import taxes upon delivery.

For orders shipped to other countries or regions, customs duties, import taxes, VAT, or other local fees may apply depending on local regulations. Unless otherwise stated at checkout, these charges are determined by the local customs authority and may be the customer’s responsibility.

Acegara cannot control delays caused by customs processing. However, if your package experiences a customs-related issue, we will do our best to assist with the inquiry and resolution.

🚚 Delivery Issues? We’ll Help

If your order is lost, significantly delayed, or returned to the sender, we will review the situation and arrange a reshipment or refund where appropriate.

If your package is being held at a post office or local pickup location, we may email you a reminder to collect it. If the package remains unclaimed and is returned to the sender, a $6.99 reshipping fee will apply if you request that it be shipped again.

⏳ Long Delivery Delays

If your order has not arrived within 30 business days of purchase, please contact us at support@acegara.com.

After verifying the situation, we will arrange a free reshipment or a full refund where appropriate.

📩 Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@acegara.com
Brand: Acegara